Refund policy

Contacting us

For cancellation, return or refund assistance, email support@dsktraders.com or call +91 7021495647.

Please include your order number, the item concerned and a short description of your request.

Order cancellations

Please contact us as soon as possible if you wish to cancel an order. We accept cancellation requests before dispatch where the order can still be stopped. Your cancellation is confirmed only after we acknowledge that the order has been cancelled.

We do not charge a cancellation fee. For a fully cancelled prepaid order that has not been dispatched, we will refund the full amount paid, including any delivery charge.

Once an order has been dispatched, we may be unable to intercept it. This does not affect your rights concerning faulty goods, incorrect products, non-delivery or other issues covered by applicable law.

If we cannot fulfil your order, we will notify you and refund the amount paid for the cancelled items and any applicable delivery charge. We will not substitute another product without your agreement.

Damaged, defective, incorrect or missing items

Arrives damaged or defective.
Contains an incorrect item.
Is materially different from its description.
Has missing items or components.
Has another issue that gives you a remedy under applicable consumer law.

Please inspect your order on arrival and, where possible, report visible damage, incorrect items or shortages within seven calendar days of delivery. This helps us investigate promptly. It is not a deadline that removes your legal rights or prevents you from reporting a defect discovered later.

We may request photographs of the product, packaging and shipping label, or other reasonable evidence. An unboxing video can be helpful, but it is not mandatory for a genuine claim.

Opening packaging or reasonably examining a product does not, by itself, make a defective-product claim ineligible. Stop using any product that appears unsafe.

Change-of-mind returns

Unless a product page expressly offers otherwise, we do not offer returns solely because you changed your mind, no longer need the item, or selected the wrong size or variant when the item supplied matches your order and its description.

This restriction does not apply to defective, damaged, incorrect or materially misdescribed goods, or to any other return or refund required by law.

Return arrangements and costs

Please contact us before sending an item back. We will provide the correct return address and explain whether collection or an agreed self-shipment is appropriate.

Our business address is not automatically the return destination for every order.

For accepted claims involving defective, damaged, incorrect or materially misdescribed goods, we will arrange return shipping at our cost or reimburse reasonable agreed return shipping costs. We do not charge a restocking fee for these returns.

Pack the item securely and include the supplied accessories and components where available. Keep the collection receipt or shipping proof. Tell us if you cannot follow the standard return process so that we can discuss an alternative.

Assessment, replacements and refunds

We will assess a returned item within three business days of receiving it. If no physical return is required, we will assess the claim using the information reasonably needed to investigate it. We will explain the outcome and any proposed remedy.

Where a refund is due, we will initiate it within five business days of approval, or sooner where required by law.

A replacement may be offered if you agree and stock is available. You will not be required to accept store credit instead of a monetary refund that is due.

Prepaid refunds are normally sent to the original payment method. Where a cash-on-delivery order is eligible for a refund, we will arrange a bank transfer after verifying the necessary recipient details.

Your bank or payment provider may need additional time to credit the money after initiation. We will provide an available refund reference. Contact us if the credit has not appeared within ten business days after we confirm initiation.

For a full return caused by a defective, damaged, incorrect or materially misdescribed order, the refund includes the original standard delivery charge. For a partial return, we will explain the calculation and any delivery-charge adjustment.

We will never ask for an OTP, card security code or UPI PIN to issue a refund.