Privacy policy

About this policy

This policy explains how DSK Traders handles information about visitors, customers and people who contact us.

For privacy questions or requests, email support@dsktraders.com or call +91 7021495647. Our business address appears in the Contact Information section.

Information we collect

Depending on how you interact with us, we collect:

Contact information, including your name, email address and phone number.
Billing and delivery addresses.
Order details, payment status, transaction references and return or refund records.
Messages, photographs and other information you provide when requesting support.
Device and usage information, such as IP address, browser information and interactions with our website.
Communication and privacy preferences.

Payment providers process payment information through their payment services. Please do not send us card security codes, passwords, payment OTPs or UPI PINs.

How we use information

We use information to:

Process and deliver orders.
Send order, delivery and refund updates.
Respond to enquiries and resolve complaints.
Maintain business, accounting and legally required records.
Prevent fraud and protect the store.
Operate and improve the website.
Send marketing communications where you have agreed to receive them or where otherwise permitted by law.

You can unsubscribe from promotional communications using the unsubscribe option or by contacting us. Essential messages about an existing order may continue.

Sharing information

We share information needed to provide our services with Shopify, payment providers, fulfilment suppliers including Dropship India where involved, delivery partners, and email or customer-support providers.

For example, a delivery partner needs your delivery address and contact details to deliver an order.

We may also disclose information where required by law or where reasonably necessary to investigate fraud, resolve disputes or protect legal rights.

Shopify and international processing

Shopify hosts our store and processes information to provide its services. Shopify and other service providers may process information in India and in other countries where they operate.

Further information is available in Shopify’s Consumer Privacy Policy. Shopify also provides request options through its privacy portal.

Cookies and similar technologies

Our store uses cookies and similar technologies to support functions such as the shopping cart, checkout, security and saved preferences.

Where analytics, personalisation or advertising tools are enabled, these tools may also use cookies or similar identifiers. We will provide information and obtain consent where required for the tools and purposes involved.

You can manage cookies through your browser and any privacy controls provided on our website. Disabling certain cookies may affect store functionality.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including legal recordkeeping, order support, fraud prevention and dispute handling. Different records may need to be retained for different periods.

We use reasonable organisational and technical measures to protect personal information. No online system can guarantee absolute security.

Requests and choices

Contact support@dsktraders.com to request access to or correction of your information, request deletion, withdraw an applicable consent, or raise a privacy concern.

We will review requests in accordance with applicable law and may need to verify your identity. Some information may need to be retained for legal obligations or legitimate unresolved transactions.